Organizational Improvement Services
We provide organizational improvement services to help leaders achieve outcome breakthroughs that include a focus on:
- Enterprise Capabilities Analysis
- Define Capabilities Improvement Plans
- Customer Experience Enhancements
- Evidence and Best Practice Analysis
- Redesign, Reengineering, and Transformations
- Strategic Cost Reduction
- Operations Improvement
- Programs & Projects Performance Improvement
- Product Development Improvement
- Leadership Development
- Workforce Engagement and Growth
- Change Management
How We Help
The Right Tool for the Job
To run at optimal capacity, an airplane engine needs to be finely tuned. An organization isn’t as tangible as an engine – but it too must be finely tuned to operate at peak performance, and systematically improved. If an organization doesn’t have the right standards, metrics, evaluation methods, and improvement programs in place, it is a guarantee there are problems. Some organizations use one tool (e.g., improvement methodology) such as a hammer to try and solve all problems. Using the right tool for the right job is needed to optimize results.
Below are examples of the tools we use to optimize the performance of the organization - depending on the needs.
The Right Strategic Perspective
To optimize results, it is important to obtain the right strategic perspective based on the right information and performance data. It is rare to find organizations that use proper strategic tools. Below is an example of how we develop a healthy strategic perspective.
1. Create an Enterprise Value Chain Diagram
This is a simple but powerful strategy tool that helps decision-makers to see:
- The major activities (e.g., processes, programs, products, services) of the organization,
- The tools (e.g., technology) supporting the major activities,
- The key customers, partners, and stakeholders for major activities
- How the major activities work together to create value for customers,
- The performance levels of the major activities, products, and services,
- How the performance levels compare with best practice (when possible).
2. Review Current Improvement Approach(es)
Meet with leaders and their staff to learn how they regularly improve their organizations. This includes:
- Refining the enterprise chain diagram,
- Learning how they:
- Lead their organizations,
- Establish strategies and plans,
- Develop relationships with customers,
- Design, manage, and improve key processes,
- Use data, measurement, and comparisons to assess and improve,
- Empower and engage the workforce,
- And, deliver results in several critical areas.
- Determining how they regularly measure, evaluate, and improve their organizations,
- Asking for their assessment of their organization’s greatest strengths and challenges, and review supporting data.
3. Receive Feedback from Key Customers
Meet with key customers of the Agency and departments and ask for candid feedback on the Agency’s products, services, and relationships.
4. Define the Best Approaches to Improve
Report on the high-level review of the departments and share feedback from key customers. Propose next steps on how to best address short-term needs and establish the right standards, metrics, evaluation methods, and improvement programs to achieve peak performance and improve.
5. Launch and Institutionalize Improvements
Work with leaders and their teams to provide training and facilitation to ensure the improvement initiatives take root, are institutionalized, and deliver optimized results.
We have rich experience in leading organizational improvement. This includes leading turnarounds, corporate and department reinventions/redesigns, and strategic cost reduction initiatives. It also entails establishing and managing corporate project management offices. We have also chartered, trained and provided ongoing leadership to 300+ concurrent process improvement (e.g., lean, six sigma, TOC, quality management) and process reengineering project teams.
Examples of results include:
• Corporate and department reinventions/redesigns: $1B+ in results,
• Continuous improvement and reengineering: $781M in savings,
• Product development: $170M in revenue from new products.