Passionate About Government
We are passionate about our government and understand the critical role it plays in serving the people. We understand that government organizations are the most complex in the world. How they operate impacts millions of lives in so many important ways.
Government organizational leaders face increasing and changing demands to achieve greater mission outcomes. They are also under immense pressure to reduce inefficiencies by improving and transforming the way operations are structured and administered.
There are three critical drivers to optimizing a government organization's ability to achieve its strategic goals and objectives. They go hand-in-hand. The key is to excel, not simply go through the motions, in these drivers. They include:
- Strategic planning
- Strategy execution
- Organizational improvement
Helping Organizations To Excel
We help leaders and their teams to excel in strategy, execution and improvement. We provide services in each of these areas.
- External Analysis
- Internal Analysis
- Performance Evaluation
- Risk Analysis
- Scenario Planning
- Cost Benefit Analysis
- Resource Analysis & Management
- Planning, Programming, Budgeting
- Strategic Communications
- KPIS / Performance Measures
- Operational Alignment
- Programs and Projects Alignment
- Workforce Engagement / Alignment
- Outcomes Management
- Ongoing Evaluations
- Enterprise Capabilities Analysis
- Define Capability Improvement Plans
- Customer Experience
- Best Practice Analysis
- Redesign, Reengineering, and Transformations
- Strategic Cost Reduction
- Operations Improvement
- Programs & Projects Performance Improvement
- Product Development Improvement
- Leadership Development
- Workforce Engagement and Growth
- Change Management
Using the Right Tool for the Job
To run at optimal capacity, an airplane engine needs to be finely tuned. An organization isn’t as tangible as an engine – but it too must be finely tuned to operate at peak performance, and systematically improved. If an organization doesn’t have the right standards, metrics, evaluation methods, and improvement programs in place, it is a guarantee there are problems. Some organizations use one tool (e.g., improvement methodology) like a hammer to try and solve all problems. Using the right tool for the right job is needed to optimize results.
Below examples of the tools we use to optimize the performance of the organization.
Our Approach in Working with Clients
Our approach is different - and for good reason. We have worked with top consulting firms in leadership roles. Our goal isn't to simply come up with recommendations, develop and present slick presentations, and walk away wealthy. We care deeply about the mission and work shoulder to shoulder with you in pushing the flywheel together until we achieve the mission goals and objectives. We focus on opportunities where we can roll up our sleeves and partner closely with you and your team until we are successful in achieving the outcomes.
We have substantive experience leading strategy, execution, and organizational improvement initiatives in the government as well as commercial, and non-profit sectors. Examples of results include:
• Corporate and department reinventions/redesigns: $1B+ in results,
• Continuous improvement and reengineering: $781M in savings,
• Product development: $170M in revenue from new products.
Our experience, highlighted below, enable us to help your organization in many critical areas.
Examples of Work
Worked with 99+ presidents and 15,000 reps throughout the U.S., Canada, Europe, Asia, and Australia in improving outreach performance and deploying new technologies. Planned, developed, and rolled out KPIs, processes, training, mobile technologies, apps (custom built and standard), and vendor contracts world-wide
Led state of Texas for top consulting firm. Achieved 99.4% average outstanding client satisfaction projects. Directed consultants providing outsourcing services to 245 client companies.
Improved overall strategy execution (50+%) by leading implementation of technology and business improvement programs and projects involving 70,000 associates in 170 countries.
Evaluated global operations and technologies of financial, construction, facilities, supply-chain, counseling, employment, and other ops supporting 15M people – leading to major transformations and improvements
Chartered, trained, and provided leadership to 300+ operations improvement, product development, technology, and other project teams to achieve $528M in savings.
Chartered, trained, and provided leadership to 300+ Overhauled enterprise product management practices and launched product development teams generating $170M in revenue.
Planned and managed well known CEO's top priority initiative - multi-year program of top scholars and editors to research, write, and publish history book series, popular website, and television series. Books were bestsellers and won top awards. Television series became local favorite.
A large, complex, and technologically advanced federal agency needed to be reinvented. Its mission was critical, and it had become arrogant, bulky, and unresponsive. Over the years the organization become unwieldy. The number of departments, policies, procedures, products, services, and projects continually expanded. More and more people were hired to perform these ever expanding activities. Continue reading...
The organization lacked purpose, vision, and clear direction. There wasn’t a common understanding of target audiences and their needs. Customers frequently voiced frustrations. Many of its products and services were low performing. Its processes weren’t clear. The technology was archaic. Career development wasn’t a priority and employees were disengaged. Based on its trajectory, the future didn't look bright. Continue reading...
A company had been generating over $528 million in annual revenue. It purchased several businesses, trusting that diversification would reduce risks and create new opportunities. That didn't work for various reasons. Because of market disruptions, revenues plummeted and company lost over $105 million in one year. Continue reading...
We partnered with an executive to reinvent a large organization’s worldwide supply chain operations. Working with team with representation from planning, sourcing, procurement, logistics, materials management, and finance, we reduced internal processing costs by $175 million, and the average “order to receipt” cycle time from 85 days to hours. Continue reading...